Click the arrows to view each section

Shipping, Return, & Exchange Policies

Shipping

  • Where do you ship to?

We ship to all 50 states in the United States. Please refer to our chart below for more information on international shipping.

  • When will my order arrive?

Please take into account the processing time of 5-8 days since all press-on nails are handmade. In some cases, your order will be shipped out in 1-2 days if we have them pre-made and in stock. Shipping time may vary depending on your location. Domestic US shipping will take approximately 4-7 days through USPS Ground Advantage. International shipping will take approximately 2-3 weeks through USPS.

  • Can I track my order?

Yes! All orders are sent through USPS with a tracking number provided through email.

  • How much does shipping cost?

Shipping will vary based on your location and the weight of your package.

Domestic: Free shipping is available for orders of 3 sets or more with the code: MATCHIS or any order $84+

International: Free shipping available on orders $100+ USD. Please refer to our chart below for more information

International Shipping Destinations

Please keep in mind that customers may be subject to custom or duty fees imposed by your country's authorities. These fees are not determined or controlled by Matchis Nails.

Custom or duty fees are charges imposed by the government of your country to regulate the import and export of goods. It is essential to be aware that as the recipient of the goods, you are responsible for paying any applicable fees. 

Countries Pricing Free Shipping
Canada $9.99 USD $100 USD minimum
Australia $12.99 USD $100 USD minimum
UK $12.99 USD $100 USD minimum
All Major EU Countries $12.99 USD $100 USD minimum
Costa Rica, Mexico, Argentina, Brazil, Colombia, Ecuador, Venezuela, Saudi Arabia, United Arab Emirates $12.99 USD $100 USD minimum
Indonesia, Thailand, Malaysia, Japan, South Korea, Singapore, Vietnam, Hong Kong,  Philippines $12.99 USD $100 USD minimum

Damages/Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. Please contact us within two days of confirmed delivery, if it is after we cannot provide any replacement or refund.

Returns & Exchanges

  • Can I return/exchange sizes or designs?

Unfortunately, due to hygiene reasons, we cannot accept any returns or exchanges. Please make sure to correctly measure your nails and select the right size before purchasing. 

  • Package Tracking Issue

We are not responsible for packages once they've been shipped out. We will try our best to help track your package with the given tracking number, but please direct shipping/delivery issues to USPS. If you have any questions or concerns, please contact us at MatchisNails@gmail.com 

By placing an order, you are agreeing to our terms and policies